PRIVACY POLICY

Privacy Policy

Last Updated: August 25, 2026

Well Link Pilates (“Well Link Pilates,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, book a class or session, make a purchase, communicate with us, or use our services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. Information We Collect

Depending on how you interact with Well Link Pilates, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • account and booking information;

  • class, appointment, and attendance history;

  • membership, package, and purchase information;

  • billing and transaction information;

  • communications and customer service inquiries;

  • information you voluntarily provide regarding injuries, pregnancy, physical limitations, or other information relevant to safely providing Pilates instruction; and

  • technical information associated with use of our website and online services, such as device, browser, and usage information.

Payment card information may be processed directly by our payment or booking service providers. We may not directly receive or store complete payment card details.

2. How We Use Personal Information

We may use personal information to:

  • create and manage your account;

  • process bookings, purchases, memberships, and payments;

  • provide Pilates classes, private sessions, and related services;

  • manage cancellations, waitlists, schedule changes, and account credits;

  • communicate with you about your bookings and account;

  • send service notifications and reminders;

  • respond to questions and customer service requests;

  • maintain the safety and operation of our studio;

  • improve our website, booking experience, and services;

  • send promotional or marketing communications where permitted by law and where any required consent has been obtained; and

  • comply with legal, regulatory, accounting, or security requirements.

We only collect and use personal information for purposes that are reasonably necessary for our operations or otherwise permitted by applicable law.

3. SMS and Text Messaging

If you provide your mobile telephone number and opt in to receive text messages, Well Link Pilates may send SMS or text messages relating to your account, bookings, appointments, waitlists, schedule changes, reminders, studio updates, promotions, or other communications for which you have provided consent.

SMS communications may be delivered using third-party communications providers, including Twilio, and may be integrated with our booking, customer management, or communications systems.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to a text message where that functionality is available. You may reply HELP for assistance where supported, or contact us at info@welllink.ca.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Well Link Pilates.

We do not sell your mobile telephone number or SMS consent information. Mobile information and text messaging opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering text messages and operating our communications systems, solely as necessary to provide those services on our behalf.

4. Email and Electronic Communications

We may use your email address and other contact information to send booking confirmations, appointment reminders, account notices, operational updates, and other service-related communications.

Where permitted by law and with any required consent, we may also send promotional communications.

You may unsubscribe from marketing emails using the unsubscribe link included in the communication. Unsubscribing from marketing messages may not prevent us from sending necessary transactional or service-related communications.

5. Service Providers

We may use third-party service providers to operate portions of our business, including:

  • website hosting;

  • booking and studio management;

  • payment processing;

  • email delivery;

  • SMS and communications services, including Twilio;

  • analytics;

  • customer relationship management; and

  • other technology and administrative services.

These providers may process personal information on our behalf as reasonably necessary to provide their services.

Some service providers may process or store information outside British Columbia or Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

6. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve user experience.

Third-party services integrated into our website may also use their own cookies or similar technologies in accordance with their privacy policies.

You may be able to control certain cookies through your browser settings.

7. Health and Safety Information

You may voluntarily provide information concerning injuries, pregnancy, postpartum status, physical limitations, medical conditions, or other circumstances relevant to participation in Pilates activities.

We use this information only as reasonably necessary to help instructors understand your needs, make appropriate modifications, assess whether participation may require additional precautions, and provide our services safely.

Well Link Pilates does not provide medical diagnosis or medical treatment.

8. When We May Disclose Information

We may disclose personal information:

  • to service providers working on our behalf;

  • where necessary to provide a service you requested;

  • where required or permitted by law;

  • to protect the safety, rights, or property of Well Link Pilates, our clients, staff, or others;

  • in connection with a business transaction, restructuring, or transfer, subject to applicable legal requirements; or

  • with your consent.

We do not sell personal information.

9. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, operate our business, satisfy legal or accounting requirements, resolve disputes, and maintain appropriate business records.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it as appropriate.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

11. Access and Correction

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate information.

You may also contact us with questions about how your personal information is collected, used, disclosed, or retained.

Requests may be sent to info@welllink.ca.

12. Children's Privacy

Our online services are not intended for children to independently create accounts or provide personal information without appropriate involvement or authorization from a parent or legal guardian where required.

Where services are provided to minors, we may collect information from or with the involvement of a parent or legal guardian as appropriate.

13. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites, booking systems, payment processors, or other services.

Those third parties may have their own privacy policies and practices. Well Link Pilates is not responsible for the privacy practices of independent third-party websites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

The current version will be posted on our website with the applicable “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact:

Well Link Pilates
info@welllink.ca
West Vancouver, British Columbia
Canada