Effective Date: August 20, 2026

Welcome to Well Link Pilates. These Terms of Service (“Terms”) govern your use of our website, online booking services, and participation in classes, private sessions, duet sessions, Focus Camps, workshops, and other services offered by Well Link Pilates (“Well Link,” “we,” “us,” or “our”).By accessing our website, creating an account, making a booking, purchasing a service, or participating in any Well Link activity, you agree to these Terms.

1. Eligibility and Accounts

You must provide accurate and current information when creating an account or making a booking. You are responsible for maintaining the confidentiality of your account details and for all activity under your account.Clients under the age of majority in British Columbia must have the consent of a parent or legal guardian. We may require a parent or guardian to complete additional forms before a minor participates.

2. Our Services

Well Link offers Pilates and movement-based services, including group Reformer classes, private and duet training, Focus Camps, workshops, pregnancy and postpartum movement support, and related wellness services.Class descriptions are provided for general information. Individual experiences and results will vary according to factors including attendance, health, physical condition, and personal effort. We do not guarantee specific physical, therapeutic, or performance results.

3. Health and Medical Considerations

Pilates and physical exercise involve inherent risks, including the possibility of strain, injury, aggravation of an existing condition, dizziness, or other physical reactions.Before participating, you are responsible for determining whether a class or service is appropriate for you. You agree to inform your instructor of any injury, medical condition, pregnancy, recent surgery, pain, limitation, or other circumstance that may affect your ability to participate safely.If you are pregnant, postpartum, recovering from an injury or surgery, or managing a medical condition, we may ask you to obtain clearance from an appropriate healthcare professional.Our instructors provide movement and fitness instruction. Our services are not medical care, physiotherapy, diagnosis, treatment, or a substitute for professional medical advice. Stop participating and inform your instructor immediately if you experience pain, dizziness, shortness of breath, numbness, or unusual discomfort.Participation may also require completion of a separate health questionnaire, informed consent, or liability waiver.

4. Bookings and Attendance

Bookings are subject to availability and are not confirmed until successfully completed through our booking system.Please arrive with enough time to prepare for your session. Late arrival may result in a shortened session or refusal of entry when participation could be unsafe or disruptive. A shortened or missed session resulting from late arrival may still be charged in full.You are responsible for reviewing the class level, description, prerequisites, and any instructor guidance before booking.

5. Cancellations, Rescheduling and No-Shows

Cancellation, rescheduling, late-cancellation, and no-show requirements are governed by the policy displayed through our booking platform or communicated at the time of purchase.By completing a booking, you agree to the cancellation policy that applies to that booking. Late cancellations and missed sessions may result in the loss of a class credit or the full session fee.Well Link may cancel, reschedule, relocate, or substitute an instructor when reasonably necessary. If we cancel a session and do not provide a suitable alternative, the affected credit or payment will be returned or reapplied, as appropriate.

6. Packages, Credits and Memberships

Packages, passes, credits, promotional offers, and memberships:are valid only for the stated period;are for the registered client unless expressly stated otherwise;may be subject to class, service, or instructor restrictions;have no cash value; andare subject to the conditions shown at the time of purchase.Expiry dates, renewal terms, freezing options, transfer rules, and any recurring payment conditions will be disclosed at purchase. Except where required by law or expressly stated otherwise, unused or expired credits are non-refundable.Any recurring membership may be subject to separate membership terms presented before purchase.

7. Prices, Payments and Taxes

All prices are shown in Canadian dollars unless stated otherwise. Applicable taxes and fees may be added at checkout.You authorize Well Link and its payment service providers to charge the payment method provided for purchases, recurring payments, late cancellations, no-shows, or other agreed charges.We may change pricing prospectively. Changes will not affect a completed purchase except where permitted by law or where you expressly agree.

8. Refunds

Purchases are refundable only as stated at the time of purchase, under the applicable cancellation or membership policy, or where required by law.Requests involving exceptional medical or personal circumstances may be reviewed individually. Any discretionary accommodation does not create an obligation to provide the same accommodation in the future.

9. Studio Conduct and Safety

All clients must:follow reasonable instructor and studio safety directions;use equipment only as instructed;treat instructors, staff, other clients, and studio property respectfully;avoid behaviour that is unsafe, disruptive, threatening, discriminatory, or harassing; andrefrain from attending while affected by alcohol, recreational drugs, or any condition that makes participation unsafe.We may refuse entry, end a session, suspend an account, or terminate access to services where reasonably necessary for safety, misconduct, non-payment, or repeated policy violations. Refunds or credits may be denied where access is terminated because of a client’s conduct.

10. Personal Belongings

You are responsible for your personal belongings while visiting the studio. To the fullest extent permitted by law, Well Link is not responsible for items that are lost, stolen, or damaged on the premises.

11. Photography and Recording

Clients may not photograph, film, or record instructors or other clients without permission.Well Link will obtain appropriate consent before using an identifiable client’s photograph, video, testimonial, or likeness for promotional purposes. You may withdraw future promotional consent by contacting us, subject to materials already lawfully produced or published.

12. Website Use

You may use our website only for lawful personal purposes. You must not:interfere with the website or its security;attempt unauthorized access to accounts or systems;copy, scrape, reproduce, or commercially exploit website content without permission;submit false, misleading, harmful, or unlawful information; oruse the website in a way that infringes the rights of Well Link or another person.We may suspend or restrict access where necessary to protect our website, clients, staff, or service providers.

13. Intellectual Property

The Well Link name, logo, website design, text, images, videos, class materials, programs, and other original content are owned by or licensed to Well Link and are protected by applicable intellectual property laws.No content may be copied, modified, distributed, sold, published, or used commercially without our prior written permission.

14. Third-Party Services and Links

Our website may connect to third-party booking, payment, communications, analytics, or social media services. These services operate under their own terms and privacy policies.We are not responsible for the availability, security, content, or practices of an independent third-party service, except to the extent required by law.

15. Privacy

We collect, use, store, and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.By using our website or services, you acknowledge that certain information may be processed by service providers that support booking, payment, communications, website hosting, and studio operations.Please review our Privacy Policy for more information about how we handle personal information.

16. Assumption of Risk

You understand that participation in Pilates and physical activity carries inherent and other risks. By choosing to participate, you voluntarily accept the ordinary risks associated with the activity, subject to applicable law and any separate informed consent or waiver you complete.Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Well Link and its owners, instructors, employees, contractors, and service providers will not be liable for indirect, incidental, special, or consequential loss arising from your use of the website or services.Any limitation of liability is subject to applicable law and does not exclude liability that cannot lawfully be limited or excluded.

18. Service and Website Availability

We aim to provide accurate information and reliable access, but we do not guarantee that the website, booking platform, schedule, instructor availability, or studio services will always be uninterrupted or error-free.We may update, suspend, replace, or discontinue parts of the website or services when reasonably necessary.

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised effective date.Changes apply prospectively unless otherwise stated or required by law. Continued use of our website or services after updated Terms become effective constitutes acceptance of those changes.

20. Governing Law

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia.Any dispute relating to these Terms or our services will be subject to the jurisdiction of the courts of British Columbia, except where applicable law provides otherwise.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

22. Contact Us

Questions about these Terms may be sent to: Well Link Pilates
Email: info@welllink.ca
West Vancouver, British Columbia, Canada